This Refund & Cancellation Policy applies to all subscriptions purchased for Growable MedOS, a product of GD Solutions Private Limited. Please read this policy carefully before subscribing.
1. Subscription billing
Growable MedOS is offered on monthly and annual subscription cycles as listed on our Pricing page. Subscription fees are billed in advance for the selected billing cycle.
2. Cancellation
You may cancel your subscription at any time by contacting us via our Contact page or through your account settings. Cancellation will take effect at the end of your current billing period — you will continue to have access to Growable MedOS until that date, and you will not be charged for the following cycle.
3. Refunds
Subscription fees already paid are generally non-refundable, including for partial billing periods, except in the following cases:
Approved refunds will be processed to the original payment method within 7–10 business days.
4. Free trials & demos
If a free trial or demo period is offered, no payment is collected during that period. You will only be charged once you actively choose to subscribe to a paid plan.
5. Downgrades & upgrades
If you upgrade your plan mid-cycle, the difference may be charged on a pro-rata basis. If you downgrade, the new (lower) pricing will apply from your next billing cycle; no partial refund is issued for the current cycle.
6. Data after cancellation
Upon cancellation, your clinic's data will remain accessible for a limited period to allow export, after which it may be permanently deleted from our servers in accordance with our Privacy Policy.
7. Contact for refund requests
To request a refund or discuss a billing issue, please reach out via our Contact page or visit growabledigital.com.